Time Round Exchange

Last Updated -

The Offer
Am I Eligible?
How to Participate

Frequently Asked Questions

 



The Offer
We understand that announcing Pebble Time Round while wrapping up Pebble Time Steel rewards is a big surprise. Pebble Time Round offers a different mix of features and style, but we wanted to give Pebble Time Steel backers a chance to fall in love with both.
 



Am I Eligible?
This offer was only valid until November 8th, 2015.

It was exclusive for people who backed a Pebble Time Steel smartwatch in our Kickstarter campaign, including the single Pebble Time Steel tier, double Pebble Time Steel tier, and combo (one Pebble Time Steel, one Pebble Time) tier.


Kickstarter backers who did not pledge for a Pebble Time Steel (ie. a backer of a single Pebble Time) were not eligible for this trial period offer.
 



How to Participate
For your patience and support, we offered Pebble Time Steel backers an exclusive discount and trial plan. To take advantage, these were the steps:

  1. Pre-order your Pebble Time Round at pebble.com with the same email address you used to back Pebble Time Steel on Kickstarter. You weren't charged until your order shipped.

  2. Enjoy Pebble Time Steel while waiting for Pebble Time Round to arrive.
    You could have cancelled your Time Round order before it shipped if you decided Pebble Time Steel is the one for you.

  3. When your Pebble Time Round shipped, we automatically discounted your order* by $50.

  4. When your Pebble Time Round arrives, try it for up to 30 days alongside Pebble Time Steel.

    *The $50 discount applies to the purchase of one Pebble Time Round watch by eligible Pebble Time Steel Kickstarter backers who keep both their Pebble Time Steel reward and Pebble Time Round order.


If you love both watches, Pebble Time Round is yours to keep for the discounted price!

Otherwise, keep the watch you love the most.
During the trial period, you may return Pebble Time Round
or Pebble Time Steel, and we’ll refund the discounted Pebble Time Round order so that you keep your preferred watch for the amount that you pledged for Pebble Time Steel.
Please note that you are responsible for arranging and paying for the return shipping. Shipping costs are non-refundable.

 
 

Frequently Asked Questions
How long is this offer available for?

  • This offer ended November 8th, 2015.

How will you identify my order for the discount?

  • Using your Kickstarter email address.
    The $50 discount to Pebble Time Round orders can only be applied to email addresses associated with a Pebble Time Steel backer, so let us know if you used another email to place your order.

If I backed two Pebble Time Steel smartwatches, do I get two discounts on Pebble Time Round smartwatches?

  • Yes. This offer was per Pebble Time Steel backed. So if you backed multiple Pebble Time Steel smartwatches, this offer applied to that many Pebble Time Rounds.

What is the discount for EU orders?

  • EU orders received a discount equivalent to $50 (USD) in their currency; approximately, £35 or €45.

Can I keep my Pebble Time Steel band if I return my Pebble Time Steel? 

  • No. If you would like to return your Pebble Time Steel smartwatch, you will need to return all accessories (including both the metal and leather band, as well as the charging cable) to receive your refund.

Will my Pebble Time Steel band fit my Pebble Time Round?

  • No. The Pebble Time Steel band is 22mm wide, whereas Pebble Time Round needs either a 14mm or 20mm band. 

How much will I get refunded if I return the Pebble Time Steel?

  • If you return either watch after the trial, we'll refund you the cost of the Pebble Time Round. For US orders, for example, that is $199.99 USD. This way you end up with the watch you want for the Kickstarter price.

What condition must the returned watch be in?

  • We understand that you'll be trying out your watch during the 30 day period. Your watch must be returned with all accessories and in good condition to receive the refund.

Where will I send the watch I return?

  • The return address will depend upon where you live. 
    If you will be returning a watch, please contact order@getpebble.com for return authorization and instructions.
  • Please note: you will be responsible for the price of the return shipping to our facility. Pebble will not reimburse any shipping charges for returned items. 

Will I be charged for customs/duties for Pebble Time Round?

  • If you live outside of the United States or the EU, then you will likely need to pay customs or duties for the import of your order. 
    Unfortunately, we cannot predict or control customs fees as they are levied by your country.

Can I add a metal strap to my existing Pebble Time Round order?

  • We're unable to add items to current orders, but please feel free to place a separate order for the metal strap of your choice on Pebble.com with free shipping and we’ll send it along as soon as it’s ready.


Still having trouble?
If the information above did not solve your issue, please contact our Support Team through your Pebble app.


Did you find this article helpful?