iOS Connection Troubleshooting

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Trouble Staying Connected
Connection Problems During Setup
Connection Tips

 



Trouble Staying Connected
If you’ve lost connection after successfully pairing previously, or a frequently lose connection, a few quick steps should get you reconnected easily:
  1. Force close the Pebble app by double-tapping the home button and swiping up
  2. Open the phone’s Settings and tap ‘Bluetooth’
  3. Tap the ‘i’ next to any Pebble devices listed, then forget the device(s)
  4. On the watch, press and hold the back and select buttons simultaneously until the Pebble logo appears
  5. On your watch, open ‘Settings’, then ‘Bluetooth
  6. Scroll to the listed phone and click the select button twice to forget the phone

You’re now ready to re-establish the bluetooth connection with a clean slate:
  1. On your phone, reopen the Pebble App and tap the ‘Connect’ prompt
  2. Follow the prompts to connect your watch

If the steps above are not successful, restarting your phone usually fixes the problem.  Just follow the steps above again, but between steps 4 and 5, press and hold your phone’s power and home buttons until the Apple logo appears.

Note: if your watch will not connect after the steps above and is stuck on a screen with either ‘pebble.com/app’ or ‘pebble.com/sos’ at the bottom (see images below), please hold down the bottom right button on your watch until an animation of two spinning circles appears.  

When the animation stops and you’re returned to the screen shown above, please re-attempt steps 1-8.


 


Connection Problems During Setup
If you can’t seem to connect during your first time setting up the watch, there are a few easy things to check that should fix the problem for you.
 
  1. Delete, then reinstall the Pebble app (to make sure it’s installed correctly)
  2. On your phone, tap ‘Settings’ and then tap ‘Bluetooth’
  3. Tap the ‘i’ next to any Pebble devices listed, then forget the device(s)
  4. On the watch, press and hold the back and select buttons simultaneously until the Pebble logo appears
  5. On your phone, reopen the Pebble app and follow the prompts to connect your watch

Make sure to choose your specific type of watch during the setup process, when prompted.

 


Connection Tips
  • Turning on battery saver mode on your phone can cause connection issues, so use it with care
  • For full connection strength, the Pebble app should be left open in the background.  When you’re ready to exit the app, just tap the home button instead of force-closing it.
  • The app will automatically attempt to reconnect if it loses connection, but the attempts come minutes apart.  If your watch face alerts you the connection has dropped, it should reconnect shortly.  If not, just follow the steps under ‘Trouble Staying Connected’ above.

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