Topic

Troubleshooting

  • Update Fail

    Occasionally a disruption will interfere with a watch software update and prevent your watch from functioning correctly after the update fails. Should this happen to you, please try these steps: 1. Restart your...

    Jan 07, 2015 11:28AM PST
  • SOS Screen / Recovery Mode

    If your watch restarts and looks like the image on the left, your Pebble has gone into Recovery Mode. How to get out of Recovery Mode Open your phone's Bluetooth settings. If you see your Pebble listed...

    Mar 18, 2016 08:18AM PDT
  • Screen Issues

    If you are experiencing display problems on on your screen (static lines, dead pixels, etc), please try doing a factory reset on the watch first, to resolve any potential software-related cause. To restore yo...

    Nov 29, 2016 08:03AM PST
  • Buttons

    If any of your buttons are not functioning properly, please email our Support Team at order@pebble.com. Additional information to include: A brief description of the issue Attach a quick 10-15 sec...

    Jul 27, 2016 05:30PM PDT
  • Backlight

    First, please check your backlight settings to make sure everything is correct. From the Main Menu, go to Settings, then Display, and make sure that your Backlight is set to "On" or "Auto" and that your Motion ...

    Apr 04, 2016 02:09PM PDT
  • Vibrating motor

    First, please make sure that your settings are configured properly for your vibrating motor. From the main menu, select Settings, then Notification, and make sure that Vibration option at the bottom of the menu...

    Dec 09, 2014 12:22PM PST
  • Accelerometer Issues

    First, please first make sure that your motion backlight is enabled. To do this, please go to Settings, Display, and then Motion Backlight. If your settings are configured correctly, please try letting the batt...

    Apr 04, 2016 02:02PM PDT
  • Magnetometer (Compass) Issues

    If your magnetometer isn't showing accurate readings, the best course of action is to leave the compass app open so that it can gather more data and calibrate properly. Calibration is expedited and improved by ...

    Dec 10, 2014 12:17PM PST
  • Boot Loader Failure - Error Code

    If you receive this screen when you first start your Pebble, you have encountered a Boot Loader Failure. The individual code will change depending on the cause. If you see an error like this, please try the fol...

    Apr 08, 2016 10:45AM PDT
  • Not Charging / Not Turning On

    If you believe that you have an issue with your charging cable or charging port, we have a few troubleshooting suggestions that may solve your problem. Please be sure to give it enough time to charge and turn ...

    Feb 02, 2015 03:31PM PST